Effective Date: January 31, 2014
On the other hand, if you only want to use the Portal, for example, to look up some general health information not specific to you, we may not need to ask you any questions to make sure it is you.
We may ask for information about your location and medical needs to assist with finding a physician, and may collect and pass on information to assist you in scheduling appointments, register for classes and pre-register for procedures.
We may also collect and store the Internet Protocol (IP) address of the computer you are using; the name of the domain and host from which you access the Internet; the browser software you use and your operating system; the date and time you access the Service; and the Internet address of the web site from which you directly linked to the Portal. Provider uses this log file information to analyze trends, administer and improve the Services, and monitor Portal traffic and usage patterns for information security purposes and to help make the Portal more useful.
In addition to the uses and disclosures of information outlined above, your information may also be used and disclosed as follows:
- If another individual is managing your account on your behalf (for example, a mother managing the account of her son), as authorized by you or as a personal representative under applicable law, that person can view all of your information in the Portal.
- We may use your information to send you surveys.
- We may use your information respond to your requests.
- We may send you appointment reminders through messages or other alerts on the Portal.
- We may share information with marketing, treatment or health care operations support partners required to protect the confidentiality of your information, that will enable them to send you targeted messages or serve you targeted advertising, with your authorization or otherwise in compliance with HIPAA and other applicable laws.
- We may assign the information we have about you, including personally identifiable information, in the event that all or part of our assets are sold or acquired by another party, including all or substantially all of our websites or our top-level-domain, or in the event of a merger for the same.
- We may use or disclose your information as required by law.
No web site can guarantee security, but we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the Portal in compliance with applicable law. Please see the Portal Terms and Conditions for more specific information about information security and your responsibilities.
Cookies: A "cookie" is a small text file that Provider may transfer to your computer's hard drive in order to personalize our services for you and to collect aggregate, non-personal information regarding Service usage by all of our users. Each computer is assigned a different cookie that contains a random, unique number. The cookie does not contain personally identifiable information. HCA uses two different types of cookies: a “session cookie”, which is required to track a user session, for example, and which expires shortly after the session ends), and a “persistent” cookie, used to track unique visits to the Portal, as well as how the user arrived at the Portal (through an email link, or from a referral link, for example), and the type of user (patient, provider, etc.). So that users aren’t counted twice, this cookie can “persist” anywhere from six months to two years.
Your browser software can be set to warn you of cookies or reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. If you reject our cookie, you may not be able to use certain Services.
Web Beacons. A "web beacon", "clear gif", "web bug", or "pixel tag" is a tiny graphic file with a unique identifier, that is similar in function to a cookie, but would allow us to count the number of users that have visited certain pages or screens of our websites, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which may be stored on your computer's hard drive, web beacons are typically embedded invisibly on pages or screens.
In order to protect your privacy, you should:
- Never share you sign in name or password
- Always sign out when you are finished using the Portal.
- Use only secure web browsers.
- Employ common anti-virus and anti-malware tools on your system to keep it safe.
- Use a strong password with a combination of letters and numbers.
- Change your password often.
- Notify us if you feel your login and/or password have been compromised.
Please note that if you share your Portal user name and password with another person, this will allow that person to see your confidential medical record information. Provider has no responsibility concerning any breach of your confidential medical record information due to your sharing or losing your user name or password.
We will never ask for or knowingly collect information from children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. Parents of unemancipated minors may set up accounts for themselves to access their children’s medical records only as permitted pursuant to the Terms and Conditions governing the Portal.
If collected, we will take reasonable measures to protect the confidentiality of Social Security numbers and limit access to those with a need for such information. We prohibit the unlawful disclosure of Social Security numbers.
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us at the email or physical addresses listed below with a reference to California Disclosure Information.
We will respond to such requests to information access within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.